FAQ's

Welcome to the enchanting world of custom flower walls, where your vision blossoms into reality. As you embark on this floral journey with us, we understand that you may have questions about our bespoke creations. Here are some frequently asked questions to guide you through the magical process of bringing your dream flower wall to life:

Return Policy for Our Exquisite Flower Walls

Non-Refundable Policy:

All our Flower Walls are non-refundable. We encourage you to think thoroughly and consider your choices before placing an order. The customized nature of our flower walls means each piece is crafted with care and attention to meet your specific preferences.

Sample Order Option:

To assist you in making an informed decision, we offer the option to order a single Flower Wall Panel as a sample before committing to a larger order. This allows you to experience the quality, craftsmanship, and aesthetics firsthand.

How Sample Orders Work:

You have the flexibility to order one Flower Wall Panel as a sample to assess the design, colors, and overall appeal. The cost of the sample order will be deducted from your final invoice should you proceed with a larger order.

Considerations Before Placing an Order:

Given the non-refundable nature of our Flower Walls, we encourage customers to thoroughly review product details, dimensions, and customization options. If you have specific questions or require additional information, our dedicated team is here to assist you.

Clear Communication:

We value clear communication with our customers. If you have any concerns or special requests regarding your order, please reach out to us during the consultation or ordering process. We strive to address your queries and ensure a smooth experience.

Quality Assurance:

The Designing weddings décor is committed to delivering flower walls of the highest quality. Each piece undergoes a thorough quality check before shipping to ensure it meets our standards and your expectations.

Production Time for Your Custom Flower Wall

Standard Production Time:

For our standard custom flower walls, the production process typically takes around 4-6 weeks. This ensures that every detail is carefully attended to, resulting in a stunning floral masterpiece that exceeds your expectations.

Bespoke Designs:

If you've opted for a bespoke design, crafted to perfectly align with your specific preferences and event theme, the production timeline may extend. Customization adds an extra layer of intricacy to the process, and bespoke designs generally take between 3-8 weeks to complete.

Factors Influencing Production Time:

The complexity of the design, size, and specific floral elements selected can impact the production time. Rest assured, our team is dedicated to working efficiently while maintaining the highest standards of craftsmanship.

Planning for Your Event:

We understand that event planning requires careful consideration of timelines. To ensure your custom flower wall is ready to bloom on time, we recommend reaching out to us well in advance of your event date. This allows for a seamless consultation process, design confirmation, and ample time for production.

Collaborative Process:

Your involvement is key to creating a custom flower wall that truly reflects your vision. From the initial consultation to the final design approval, we keep you informed and engaged throughout the process. Your satisfaction is our priority.

Delivery Time for Your Bespoke Flower Wall

Shipping Within Mainland UK:

Once your bespoke flower wall is ready, we initiate the shipping process. If you reside within 'Mainland UK,' our aim is to deliver your order within 7-14 working days. This ensures a prompt and efficient service to bring your floral masterpiece to your doorstep.

International Shipping:

For locations outside 'Mainland UK,' the delivery timeline may extend slightly. Our dedicated team works diligently to ensure that your flower wall reaches you in pristine condition, no matter where you are. Please contact us for more information on the estimated delivery time for your specific location.

Tracking Information:

To provide you with peace of mind and transparency, we furnish you with a tracking number once your order is ready to ship. This allows you to monitor the progress of your flower wall as it embarks on its journey to adorn your special event.

Quality Assurance:

Throughout the shipping process, we uphold our commitment to quality. Your flower wall is carefully packaged to protect its delicate beauty, ensuring it arrives at your location in the same flawless condition as when it left our workshop.

Professional Handling:

Our shipping partners are chosen for their reliability and commitment to handling delicate items with care. We trust them to deliver your bespoke flower wall safely, so you can enjoy its beauty as soon as it arrives.

Stay Connected:

Throughout the shipping process, our customer service team is available to address any inquiries or concerns you may have. Your satisfaction is our priority, and we aim to make the entire experience seamless and enjoyable.

Accepted Payment Methods for Your Convenience

Credit Cards:

Enjoy the convenience of making secure payments using major credit cards. Our online store accepts transactions made with Visa, MasterCard, American Express, and other widely recognized credit cards. Rest assured that your payment information is handled with the utmost security.

Debit Cards:

We understand the importance of flexibility in payment options. That's why we gladly accept payments made with debit cards. Whether it's a Visa Debit, MasterCard Debit, or other debit card providers, you can easily complete your transaction through our secure online platform.

Online Payment Security:

Your online security is a top priority for us. Our payment processing system is designed with robust security measures to safeguard your personal and financial information. You can shop with confidence, knowing that your data is protected throughout the payment process.

Secure Transactions:

Our online store employs industry-standard encryption protocols to ensure the security of your transactions. This adds an extra layer of protection, guaranteeing that your payment details remain confidential and secure.

User-Friendly Checkout:

Navigating our online store and completing your purchase is designed to be a user-friendly experience. Our checkout process is straightforward, allowing you to efficiently finalize your order with your preferred payment method.

Customer Support Assistance:

Should you encounter any issues or have questions regarding the payment process, our customer support team is ready to assist you. Feel free to reach out, and we'll ensure a prompt resolution to any concerns you may have.